2016 STATE OF CONSUMERISM IN HEALTHCARE

Although the majority of hospitals and health systems recognize the importance of consumerism, most have not put consumerism into action. The first annual State of Consumerism in Healthcare survey by Kaufman Hall and Cadent Consulting Group identified three stages of organizational progress toward consumer orientation.

Our report is based on a detailed online survey sent to executives at more than 1,000 U.S. hospitals and health systems. More than 100 organizations participated. To read the report, complete the form below.