Gartner CPM Study Results

User Survey Analysis:
Customers Rate Their CPM Vendors (June 2015)


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Axiom Software has earned the highest satisfaction scores in three categories in Gartner’s annual corporate performance management (CPM) report, including Overall CPM Vendor Satisfaction, Vendor Experience and Implementation. Axiom was also rated highest in Overall Satisfaction Versus Overall Value for the Money. This is the second year in a row that Axiom Software has earned the highest scores.

Gartner's survey of 449 customer references sourced from 17 corporate performance management vendors between September and November 2014 has produced valuable insights for CPM application strategists assessing CPM solutions. According to Gartner, organizations seeking CPM solutions should, “consider specialist CPM vendors in assessments, and do not focus only on the Magic Quadrant Leaders; many Niche and Visionary CPM vendors consistently score well in all customer satisfaction areas and have a growing number of larger and more-complex implementations. This demonstrates the credibility of their solutions for a wide range of organizations.”

Source: Gartner User Survey Analysis: Customers Rate their CPM Vendors, Christopher Iervolino and John E. Van Decker, June 17 2015

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.